Metro Pins Return Policy

Metro Pins wants you to be completely satisfied with your purchase. Please review the policies below for in-stock products and custom-manufactured products.

In-Stock Products Satisfaction Guarantee & Return Policy

If for any reason you are not 100% satisfied with an in-stock product purchased from Metro Pins, you may return the item in its original packaging for a full refund (less original shipping charges) within 30 days of the ship date.

This policy applies only to regularly priced in-stock merchandise. It does not apply to close-outs, personalized items, or special-order merchandise.

To begin a return, contact us with your order number. Returned merchandise must be in original condition and packaging. Once we receive and inspect the return, a refund will be issued to the original payment method.

Custom Products Satisfaction Guarantee & Return Policy

Custom products are manufactured specifically for you. Because of the custom nature of these orders, all custom sales are final once production begins.

Metro Pins stands behind every custom order with a 100% Product Quality Guarantee. If a custom product arrives defective or does not match the approved artwork and specifications, contact us in writing within 14 days of delivery. We will replace the defective merchandise at no additional charge to you, as stipulated in our Terms & Conditions.

We do not issue refunds on custom orders once production has started (including after final proof approval). Pre-orders may be canceled and refunded only if production has not yet begun and no final proof has been approved.

For complete details on order acceptance, production, and liability, please also review our Terms & Conditions.

Questions? Contact us at (855) 638-7655 or through our contact form.