At Metro Pins we believe that our satisfied customers are the reason for our continued success. We back each and every custom product we manufacture with outstanding customer service practices, and our 100% Product Quality Guarantee.

Each order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific custom products you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions that govern all of our sales. Feel free to contact us if you have any questions.

Metro Pins is responsible for:

• Standing behind our products. Metro Pins backs each and every product we manufacture with this 100% Product Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 15 days of receipt. For purposes of this guarantee, the term "defect" or "defective" means a manufacturing error.
  
  
• Giving you accurate information. Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The "size" of your lapel pin is determined by measuring the widest or tallest point of your design. Different pin types represent color differently, see below.
  
  
• Where applicable, we use the Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer monitors & printers do not display colors in the same way, you should confirm your color choices by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores and some libraries. If requested, Pantone (PMS) numbers will be listed on the proof so that you can verify them easily. If your desired color is specific, you must tell us. Do not assume your computer monitor or printer is correctly representing the colors accurately. On photoscreen and other printed pins, ultra bright colors are not typically as bright as digital proofs, especially with ultra bright colors like hot pink, lime green, neon yellow, etc. Soft enamel pins are recommended for ultra bright colors.
  
  
• Confirming your order. Prior to production, you will receive an order confirmation invoice via email. This order confirmation will contain (1) written specifications of your order (including pricing, type, size, quantity, colors, and the estimated production time), (2) a finalized digital proof (incorporating any additional changes or corrections), and (3) a link to our terms and conditions page. If the written specifications/finalized digital proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process immediately. Orders placed directly through our online ordering system allow a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a Confirmation Letter email.
  
  
• Producing your order correctly & on time. Once we have obtained your approval on the order confirmation described above, we will produce your order within the following time frames: Standard - 30 days or less, Rush - 15 days or less. 3-D molded lapel pins, zinc alloy lapel pins and dual-plated lapel pins require 18-21 days to manufacture. Blinking, LED-lighted lapel pins and add-on pins like danglers, spinners, bobbleheads, sliders, etc. require 14-16 days to manufacture.
  
  Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via UPS/FedEx using whichever level of service indicates an on-time delivery to you.
  
  
• Listening to you! We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us at 1-405-769-5959 or contact us via email at sales@metropins.com.

• Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to Metro Pins, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights.
  
  
• Giving due attention to the proof provided. Once you receive the digital proof, carefully review it in detail. Please give special attention to (1) the design you have chosen, (2) the spelling of words you have chosen, the inclusion of all design elements, and (4) the colors you have chosen. If there are no changes or corrections to your proof, return your approval to us via email. Unless otherwise requested, we will use the last pin proof we sent you for production of your product. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled or changed for any reason. Unless you have provided a Pantone PMS color number, we will cannot guarantee a specific, exact color hue - use these number when you need it exact.
  
  
• Shipping your product. Its our goal to have your product delivered to you on or before the date you need it. In the case of a delay, you will be notified and we will make sure you are aware of the reason for the delay. Please remember we do no not make delivery guarantees but we will make all possible efforts to meet your deadline. In the event of a carrier delay, we will assist in wherever possible to facilitate a prompt delivery. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, shipping or delivery delays, weather, the misrouting of your package by UPS/FedEx/DHL, or the unavailability of the addressee.
  
  
• Securing your product. You are responsible for your product once it is delivered by the shipper. We do not require delivery signatures. If credible evidence exists to show that your package was delivered, we consider it delivered (e.g., ups.com shows that an item was delivered). If the customer insists that the delivery did not occur, the burden will be on the customer to submit evidence of the non-delivery.